Incidents reported on status page for Giga https://status.giga.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/d9201dbb251c16a9d8b37a7db14a9b0c.png https://status.giga.ai/ en https://status.giga.ai/incident/907694 Fri, 29 May 2026 01:37:00 -0000 https://status.giga.ai/incident/907694#6bad4ac268a351a4ce7e32233f9f8ab55850812822792724897335ad74a87c88 The issue has been fixed. https://status.giga.ai/ Fri, 29 May 2026 01:32:19 +0000 https://status.giga.ai/#b1507f06aa3254db31c57217c1358650e82588cad5ddbe4938151d1926b40e53 Voice Initialize recovered https://status.giga.ai/ Fri, 29 May 2026 01:26:17 +0000 https://status.giga.ai/#b1507f06aa3254db31c57217c1358650e82588cad5ddbe4938151d1926b40e53 Voice Initialize went down https://status.giga.ai/incident/907694 Fri, 29 May 2026 01:26:00 -0000 https://status.giga.ai/incident/907694#875d4f377a84fd3397ba9ca1fd3c16445a632c1c3dc7597c45c421c3ec1e50f5 We had some issues with our voice initialize endpoint. We have rolled back the changes and the issue has been mitigated. https://status.giga.ai/incident/907371 Thu, 28 May 2026 15:54:00 -0000 https://status.giga.ai/incident/907371#cb4bdfc11f6d86301658a7e11ae3ae9c28f3cc60beff4b818db31b32eef3c793 The upstream issue has been resolved and call connection latency has returned to normal levels. https://status.giga.ai/incident/907371 Thu, 28 May 2026 15:30:00 -0000 https://status.giga.ai/incident/907371#a1c335cc86f53c67c85bb588d2996a49d34c39454debe8deae9f5f7b922ad01f We're seeing elevated call connection latency, with a portion of calls failing to connect before timing out. The issue appears to be caused by upstream voice infrastructure. We're actively investigating and engaging the provider. Customers may experience higher-than-normal no-answer rates on voice calls during this period. https://status.giga.ai/ Tue, 19 May 2026 13:42:34 +0000 https://status.giga.ai/#8d3056253f959d6823571c70f98963d94b174de9c7a902bcf171c693c2ad6421 Voice Initialize recovered https://status.giga.ai/ Tue, 19 May 2026 13:41:18 +0000 https://status.giga.ai/#8593562c94765a530107b0f87f7a88ce0dba7092e9f936d464e94f054b95d19b Agents API recovered https://status.giga.ai/ Tue, 19 May 2026 13:31:35 +0000 https://status.giga.ai/#8d3056253f959d6823571c70f98963d94b174de9c7a902bcf171c693c2ad6421 Voice Initialize went down https://status.giga.ai/ Tue, 19 May 2026 13:28:19 +0000 https://status.giga.ai/#8593562c94765a530107b0f87f7a88ce0dba7092e9f936d464e94f054b95d19b Agents API went down https://status.giga.ai/incident/890569 Fri, 08 May 2026 01:40:00 -0000 https://status.giga.ai/incident/890569#29eaa220584738cfc9757ccb3c0f0cb5350f1e98667fd8653b1108293b032bbf Issue has been resolved https://status.giga.ai/incident/890569 Fri, 08 May 2026 01:35:00 -0000 https://status.giga.ai/incident/890569#b4cff260beef482bf88a479e36fd6cc8bcf2be424f9d54692acc968ae2a4b6af Call success rate has recovered to 99%. https://status.giga.ai/incident/890569 Fri, 08 May 2026 00:56:00 -0000 https://status.giga.ai/incident/890569#dafab9ea99d9399d4ba0066d25d5d5bd88914bc73cc781f1a06ad18f2325dd80 The issue has been fully resolved. Call connection latency has returned to normal levels. https://status.giga.ai/incident/890569 Thu, 07 May 2026 23:56:00 -0000 https://status.giga.ai/incident/890569#01cb2f640d55e4e46b3dac9cc7b78b500ae212f3ee1100cd445f15dd5504b408 An upstream issue caused elevated latency during call initialization, leading to >30s delays before the agent spoke after transfer. Some callers may have dropped before connecting. A fix has been deployed and latency is back to normal. We're continuing to monitor. https://status.giga.ai/incident/885559 Sat, 02 May 2026 02:29:00 -0000 https://status.giga.ai/incident/885559#d816728bab4701366fc3ef1ac9fa3787b48949cb21ac4fc4983004527a644d4d Voice calls were degraded for a window earlier today; impact was larger than the Apr 29 incident. Chat and email were not affected. Service has recovered. https://status.giga.ai/incident/883611 Wed, 29 Apr 2026 20:30:00 -0000 https://status.giga.ai/incident/883611#2051dbbfe615b0cc4c433633f89e4936d347abe2b264a731ed1681747c90f24c Some voice calls may have failed to connect or dropped earlier today during a brief window. Chat and email were not affected. Service is back to normal. We're investigating the cause to prevent it from happening again. https://status.giga.ai/ Wed, 22 Apr 2026 03:28:23 +0000 https://status.giga.ai/#bc0fed3e89549c4d13fb6568b2bbf5daf0a78444c774ec8e05c2f914c93fef34 Voice Initialize recovered https://status.giga.ai/ Wed, 22 Apr 2026 03:27:37 +0000 https://status.giga.ai/#8dd9f20d13cb59e7e3af4d51ec3091289cf08034bcc99408178ff007fdc4b007 Agents API recovered https://status.giga.ai/ Wed, 22 Apr 2026 03:26:18 +0000 https://status.giga.ai/#bc0fed3e89549c4d13fb6568b2bbf5daf0a78444c774ec8e05c2f914c93fef34 Voice Initialize went down https://status.giga.ai/ Wed, 22 Apr 2026 03:26:14 +0000 https://status.giga.ai/#8dd9f20d13cb59e7e3af4d51ec3091289cf08034bcc99408178ff007fdc4b007 Agents API went down https://status.giga.ai/ Sun, 15 Mar 2026 14:34:24 +0000 https://status.giga.ai/#70f5ae185726afcc983dbfc765c1c7da6ec8599d68dc90c3b6a1f81409ac2c20 Voice Initialize recovered https://status.giga.ai/ Sun, 15 Mar 2026 14:32:32 +0000 https://status.giga.ai/#70f5ae185726afcc983dbfc765c1c7da6ec8599d68dc90c3b6a1f81409ac2c20 Voice Initialize went down https://status.giga.ai/ Wed, 11 Mar 2026 01:42:23 +0000 https://status.giga.ai/#8e890cde20747faf2ddafba56ac2a2e07db9f88f48a10a04606d434dec71f87e Voice Initialize recovered https://status.giga.ai/ Wed, 11 Mar 2026 01:37:27 +0000 https://status.giga.ai/#8e890cde20747faf2ddafba56ac2a2e07db9f88f48a10a04606d434dec71f87e Voice Initialize went down