Incidents reported on status page for Giga https://status.giga.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/d9201dbb251c16a9d8b37a7db14a9b0c.png https://status.giga.ai/ en https://status.giga.ai/incident/966016 Thu, 16 Jul 2026 12:27:00 -0000 https://status.giga.ai/incident/966016#e9ebe1d49a385e947551f0f935189abadd832476c9867b17c341783b40d24836 Email code-based login is operating normally again. The upstream authentication provider has resolved the incident, and we have confirmed that login emails are being delivered successfully. https://status.giga.ai/incident/966016 Thu, 16 Jul 2026 11:35:00 -0000 https://status.giga.ai/incident/966016#ad7b56663baaa447da7da989ef9ab4cea40afdf9dd05af93681b93dc5de37051 We’re currently experiencing issues with email code-based login due to an incident with an upstream authentication provider. Login through this method may fail intermittently. We’re monitoring the situation and will provide updates as they become available. https://status.giga.ai/incident/965910 Thu, 16 Jul 2026 10:36:00 -0000 https://status.giga.ai/incident/965910#99de45e843c5e0dfd23873d112c9d3a25cecfa22d6e43d09cbcd5aab7c1f70f7 The issue has been resolved, and the Giga Console is operating normally. https://status.giga.ai/incident/965910 Thu, 16 Jul 2026 10:31:00 -0000 https://status.giga.ai/incident/965910#e3ac3b5ab35456dbcca4fb3acf60f8735639c52f7b98a9bb1ae67169a1ae2c5c Failure rates have reduced, and access to the Giga Console has been restored. We are continuing to monitor the service while the underlying issue is being resolved. https://status.giga.ai/incident/965910 Thu, 16 Jul 2026 08:26:00 -0000 https://status.giga.ai/incident/965910#ec1c292e0fb219b5bd6f88e98b9301b9f1f463a1aa95ea722ffa150935bf15e0 We’re currently experiencing elevated authentication failure rates in the Giga Console and CLI due to an incident with an upstream authentication provider. We’re monitoring the situation and will provide updates as they become available. Giga voice and chat agents are unaffected. https://status.giga.ai/incident/928418 Thu, 18 Jun 2026 17:20:00 -0000 https://status.giga.ai/incident/928418#e27307265f541a21dd9ae78902bb3b61270974dafcc9eaea958f646b99ea0bce We are now fully recovered. Connections and call transfer requests are no longer experiencing any issues. https://status.giga.ai/incident/928418 Thu, 18 Jun 2026 17:00:00 -0000 https://status.giga.ai/incident/928418#ce199c98408b189a4054075dc4f45a3c3bf5a6f1efde4d3d23e8f70104e51bd9 A regional networking failure at our upstream real‑time voice provider in US‑East degraded their Connection and SIP call‑transfer API. Connections are now back to normal, but we continue to see elevated SIP call-transfer failures. https://status.giga.ai/incident/928418 Thu, 18 Jun 2026 16:50:00 -0000 https://status.giga.ai/incident/928418#043d2eb093bcd82ebbf867e354cfc8bacc022a1ed6668a6e32c0a4808e901a71 We are seeing elevated connection failures resulting in voice calls not getting picked up and elevated transfer failures where transfer requests are failing. We are actively looking into the issue. https://status.giga.ai/incident/907694 Fri, 29 May 2026 01:37:00 -0000 https://status.giga.ai/incident/907694#6bad4ac268a351a4ce7e32233f9f8ab55850812822792724897335ad74a87c88 The issue has been fixed. https://status.giga.ai/ Fri, 29 May 2026 01:32:19 +0000 https://status.giga.ai/#b1507f06aa3254db31c57217c1358650e82588cad5ddbe4938151d1926b40e53 Voice Initialize recovered https://status.giga.ai/ Fri, 29 May 2026 01:26:17 +0000 https://status.giga.ai/#b1507f06aa3254db31c57217c1358650e82588cad5ddbe4938151d1926b40e53 Voice Initialize went down https://status.giga.ai/incident/907694 Fri, 29 May 2026 01:26:00 -0000 https://status.giga.ai/incident/907694#875d4f377a84fd3397ba9ca1fd3c16445a632c1c3dc7597c45c421c3ec1e50f5 We had some issues with our voice initialize endpoint. We have rolled back the changes and the issue has been mitigated. https://status.giga.ai/incident/907371 Thu, 28 May 2026 15:54:00 -0000 https://status.giga.ai/incident/907371#cb4bdfc11f6d86301658a7e11ae3ae9c28f3cc60beff4b818db31b32eef3c793 The upstream issue has been resolved and call connection latency has returned to normal levels. https://status.giga.ai/incident/907371 Thu, 28 May 2026 15:30:00 -0000 https://status.giga.ai/incident/907371#a1c335cc86f53c67c85bb588d2996a49d34c39454debe8deae9f5f7b922ad01f We're seeing elevated call connection latency, with a portion of calls failing to connect before timing out. The issue appears to be caused by upstream voice infrastructure. We're actively investigating and engaging the provider. Customers may experience higher-than-normal no-answer rates on voice calls during this period. https://status.giga.ai/ Tue, 19 May 2026 13:42:34 +0000 https://status.giga.ai/#8d3056253f959d6823571c70f98963d94b174de9c7a902bcf171c693c2ad6421 Voice Initialize recovered https://status.giga.ai/ Tue, 19 May 2026 13:41:18 +0000 https://status.giga.ai/#8593562c94765a530107b0f87f7a88ce0dba7092e9f936d464e94f054b95d19b Agents API recovered https://status.giga.ai/ Tue, 19 May 2026 13:31:35 +0000 https://status.giga.ai/#8d3056253f959d6823571c70f98963d94b174de9c7a902bcf171c693c2ad6421 Voice Initialize went down https://status.giga.ai/ Tue, 19 May 2026 13:28:19 +0000 https://status.giga.ai/#8593562c94765a530107b0f87f7a88ce0dba7092e9f936d464e94f054b95d19b Agents API went down https://status.giga.ai/incident/890569 Fri, 08 May 2026 01:40:00 -0000 https://status.giga.ai/incident/890569#29eaa220584738cfc9757ccb3c0f0cb5350f1e98667fd8653b1108293b032bbf Issue has been resolved https://status.giga.ai/incident/890569 Fri, 08 May 2026 01:35:00 -0000 https://status.giga.ai/incident/890569#b4cff260beef482bf88a479e36fd6cc8bcf2be424f9d54692acc968ae2a4b6af Call success rate has recovered to 99%. https://status.giga.ai/incident/890569 Fri, 08 May 2026 00:56:00 -0000 https://status.giga.ai/incident/890569#dafab9ea99d9399d4ba0066d25d5d5bd88914bc73cc781f1a06ad18f2325dd80 The issue has been fully resolved. Call connection latency has returned to normal levels. https://status.giga.ai/incident/890569 Thu, 07 May 2026 23:56:00 -0000 https://status.giga.ai/incident/890569#01cb2f640d55e4e46b3dac9cc7b78b500ae212f3ee1100cd445f15dd5504b408 An upstream issue caused elevated latency during call initialization, leading to >30s delays before the agent spoke after transfer. Some callers may have dropped before connecting. A fix has been deployed and latency is back to normal. We're continuing to monitor. https://status.giga.ai/incident/885559 Sat, 02 May 2026 02:29:00 -0000 https://status.giga.ai/incident/885559#d816728bab4701366fc3ef1ac9fa3787b48949cb21ac4fc4983004527a644d4d Voice calls were degraded for a window earlier today; impact was larger than the Apr 29 incident. Chat and email were not affected. Service has recovered. https://status.giga.ai/incident/883611 Wed, 29 Apr 2026 20:30:00 -0000 https://status.giga.ai/incident/883611#2051dbbfe615b0cc4c433633f89e4936d347abe2b264a731ed1681747c90f24c Some voice calls may have failed to connect or dropped earlier today during a brief window. Chat and email were not affected. Service is back to normal. We're investigating the cause to prevent it from happening again.