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Resolved

Increased agent initialization latency

Sep 1, 2026 at 5:00pm UTC
Affected services
Voice
Chat

Resolved
Sep 1, 2026 at 7:04pm UTC

Agent initialization calls are fully recovered and back to normal latency.

Created
Sep 1, 2026 at 5:00pm UTC

We are seeing elevated latency on initialization calls to both chat and voice agents.