We are now fully recovered. Connections and call transfer requests are no longer experiencing any issues.

A regional networking failure at our upstream real‑time voice provider in US‑East degraded their Connection and SIP call‑transfer API. Connections are now back to normal, but we continue to see elevated SIP call-transfer failures.

We are seeing elevated connection failures resulting in voice calls not getting picked up and elevated transfer failures where transfer requests are failing. We are actively looking into the issue.